Consumer Information

re-divider will help to inform and guide you through the process from when you’re thinking of buying or selling, right through to when you’re moving in or out.

Real Estate Authority

The Real Estate Authority regulates the real estate industry, increasing professionalism and consumer protection.

Anti-Money Laundering – Proving your identity when buying or selling a house

From 1 January 2019, real estate agents are required to verify the identity of their Vendors in accordance with Anti-Money Laundering legislation. In some situations, real estate agents are also required to verify the identity of Purchasers. If Lime Real Estate is unable to verify your identity in accordance with the AML legislation, we will not be able to act for you.

Conducting our Customer Due Diligence (CDD) in order to verify your identity, can take a number of days or longer if a Trust or Company is involved and therefore, we will request the required information as far in advanced as possible prior to us acting on your behalf.

Below is an indication of some of the documents that Lime Real Estate may ask you to present either in person (if you are local) or as a certified document:


Passport, NZ Firearms License or NZ Drivers License with another document such as a bank statement or statement issued by a Government agency. You will also need to provide a document with your residential address such as a utilities bill within the last 3 months.


The Trust Deed and, for all trustees and settlors, the information required for individuals as noted above, together with information regarding the Trust’s source of funds or wealth. Additional information may also be required for the beneficiaries and appointers of the Trust.


Details of the company, together with the information for individuals noted above for every individual with more than 25% shareholding, all individuals with effective control of the company and all individuals acting on behalf of the company. Information regarding source of funds or wealth may also be required from time to time.

This above information is indicative only and may vary depending on your individual circumstances. Your Lime Agent will assist you with your specific requirements in relation to your situation.

In-House Complaints Process

Lime Real Estate are committed to resolving all complaints ordisputes that are raised, objectively, fairly and professionally. 

Please click here to view our Complaints Process.

Privacy Policy

Lime Real Estate recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. The information below is our privacy policy and it tells you how we collect and manage your personal information.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
  • Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Lime Real Estate will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

Phone: 0508 call lime

Website Terms of Use

1 Website Terms of Use

1.1 Lime Real Estate of (170b Williams Street, Kaiapoi, New Zealand) (we, our, us), maintains this website for your information and convenience. This document sets out the terms and conditions that govern the use of this Website (Terms). Please review these Terms carefully, especially the disclaimer and limitation of liability sections. By accessing the Lime Real Estate website, you are acknowledging your acceptance of these Terms of Use.

1.2 To the extent permitted by law, we may change these Terms at any time. Please check these Terms at regular intervals for any changes. In the case of any breach of these Terms, we reserve the right to seek all remedies available at law or in equity.

2 Use of this Website

2.1 The use of this Website is at your own risk. You are responsible for all of your activity in connection with accessing and using this Website.

3 Disclaimers relating to the Website

3.1 We do not warrant that access to this Website will be uninterrupted, or that the services and features offered on this Website will be free from errors. We reserve the right to change or discontinue any feature on this Website, the availability of this Website and the software required to access it.

3.2 The information on this Website is provided for information purposes, general interest and enquiry only. While we use reasonable efforts to ensure that the information on this Website is complete and up to date, to the extent permitted by law, we make no warranty or representation as to the accuracy or completeness of any information on this Website. Information may change without notice. 

4 Privacy

4.1 Our privacy policy, available at, contains information about how you may access and correct the personal information that we hold about you and how to lodge a complaint relating to our treatment of your personal information, and how we will deal with such complaint.